Seasons & Episodes
Arrivals
This episode follows Heathrow staff racing against the clock to process thousands of passengers arriving from 84 differe
Turnaround
This episode follows Heathrow staff struggling to turn around hundreds of arriving planes, and get them back into the ai
Departures
This episode follows Heathrow staff trying to process 100,000 departing passengers a day, and get their flights away on
Episode 1
Heavy fog throws Heathrow into turmoil and new terminal manager Callum is faced with hundreds of angry and stranded pass
Episode 2
An American airline has one of its busiest days as hundreds of people fly to the USA for Thanksgiving, while Heathrow em
Episode 3
Storm Imogen causes chaos on the runways and in the terminals, with airside safety officer Simon keeping his eyes peeled
Episode 1
Passenger Experience Manager Sue does her best to get a passenger to his connecting flight at Gatwick - 38 miles away.
Episode 2
Travellers face the challengers of transferring in the five-square-mile airport, with 200 gates and four terminals.
Episode 3
Problems arise when a flight to New York is cancelled. Meanwhile, snow and ice threaten to close the runways.
Episode 1
Passenger experience manager Demi deals with some disgruntled passengers, while check-in attendants Carrie-Anne and Seli
Episode 2
The King and Queen of Terminal Two, Demi and Sue, wrestle with a bare chested drunk, and back at immigration Kat and Bob
Episode 3
The airport is busy as it is half term with rich Russian kids returning home from British boarding schools, and trouble
Episode 4
It is all things Eastern with the arrival of some special cargo, a potential people trafficker flagged to Border Force,
Episode 5
The Border Force pull over a Ghanaian businessman declaring £114,000 in cash, there is love in the air at the unlikely
Episode 6
Terminal 5 receives a very special visitor, leaving Buggy Driver Carlo starstruck. British Airways have a new robot on t
Episode 1
King of the passenger experience, manager Demi, deals with some disgruntled passengers, check-in girls Carrie-Anne and S
Episode 2
The airport runs at capacity, and the king and queen of Terminal Two, Sue and Demi, cope with the extra load from a clos
Episode 3
Border Force Bob juggles visas with a circus performer, whilst Security Officer Estefania investigates an oddly shaped o
Episode 4
Flying into Heathrow are an endangered parrot and a polar vortex. Whilst Officers Dave and Terry hunt for a wanted man g
Episode 5
Dairy, drugs and dogs headline the visit to Heathrow. On the airfield, Airside Ian goes for a promotion, whilst inside t
Episode 6
Landing at a hectic Heathrow is new Border Force Officer Rob, who is investigating job scams. Meanwhile, the grass is in
Episode 7
Back with the colourful characters of Britain's Busiest Airport and it's as frenetic as ever. The runway is closed, Heat
Episode 8
Passenger Experience Manager Demi deals with a medical emergency involving all the emergency services, Border Force Rob
Episode 9
A five-star airline gives a top tier performance all about baggage. Plus, Border Force Rob deals with a frozen chicken t
Episode 10
An arresting episode greets viewers this time as Heathrow's boys in blue dash to the gate. Plus, Queen of Passenger Expe
Episode 11
It's a right royal romp at Heathrow Airport with VIPs oozing out of every terminal. Passenger Experience Manager Sue get
Episode 12
It's midnight. Airside Ian checks Heathrow's airfield lights before the onslaught of half term. Drugs Dog Cole protects
Episode 1
It's the winter of 2019, and the airport is having its busiest year to date. This is Heathrow before lockdown, where the
Episode 2
Returning to Britain's busiest airport with the familiar face of airside officer Ian, who has a close shave out on the r
Episode 3
It's a day like no other, with one octogenarian forcing herself into the country under the watchful eye of Passenger Exp
Episode 4
Heathrow's heroes deal with the UK's worst winter storms. Whilst winds rage out on the airfield, and safety officer Rach
Episode 5
Border Force Kat decides whether to allow a holiday-maker arriving with little money and a confusing story into the UK.
Episode 6
In the coloured lanes of customs and excise, we rummage through carry-on luggage on the lookout for secret stashes. Virg
Episode 7
It's all upgrades and upper class at Heathrow as Virgin's clubhouse manager Holly showers passengers with her VIP treatm
Episode 8
At Britain's busiest border, officers Kat and Tracy help a student from India who's arrived with no fixed abode, while o
Episode 9
At Heathrow's Terminal Four, new airline on the block Vietnam Airlines are battling baggage woes in the lead up to the h
Episode 10
It's all smells at Heathrow's Terminal 3 with a new restaurant, and Border Force dog Jessie sniffing out thousands of po
Episode 11
Answering the question of whether you could pick up someone else's boarding card and take a trip around the world. Plus,
Episode 12
There's something smelly in Cargo that Border Force have to get to the bottom of. Passenger Experience Manager Harry rus
Episode 1
With only one runway and two terminals open, Heathrow's depleted staff are fighting to keep business going. At the helm
Episode 2
Flying for the last time out of Heathrow is the iconic Boeing 747, with plane spotters around the world hoping to bid it
Episode 3
Christmas is approaching and there's a new kid on the block: British airline, Domestic Carrier Eastern Airways. They're
Episode 4
Spring is about to be sprung and Heathrow is readying itself for a flurry of passengers as it's announced that holiday m
Episode 5
Britain is on the cusp of holiday season and Heathrow is revving up for passengers from all over the globe. We meet a ne
Episode 6
Passenger numbers may be down by 77 per cent but deciphering the protocols of all 206 countries that Heathrow fly to is
Episode 7
One passenger who has changed planes in a red country is adamantly refusing to comply with the quarantine rules, and it'
Episode 8
An inbound passenger has an entourage of armed officers waiting for him. As the police blue-light it to the gate, they m
Episode 9
Although there may be fewer passengers disrupted by the visit, it's still a huge deal logistically that Heathrow will be
Episode 10
Well over a year into the global pandemic and Heathrow finally has something to celebrate - Terminal 3 is re-opening its
Episode 11
This year is Heathrow's 75th birthday and as it continues to get back on its feet the time has come to open up the last
Episode 12
It's the height of summer. Temperatures at Heathrow have reached a sweat-inducing 32.2C - and the planet is on course fo
Episode 1
A pilot needs help from the police with a disgruntled passenger, fire engines give a bath to a Boeing 777, and new airli
Episode 2
Heathrow deals with hurricane-force winds when Storm Eunice hits, and we go behind the scenes with Airside Rachel trying
Episode 3
Get your boarding passes ready as police mount a special operation across the airport, and a five-star airline tries to
Episode 4
It's chocks away as police detain a passenger whose bag is suspected to contain three firearms, and Virgin has a rootin'
Episode 5
Holidays are put on hold as Heathrow entertains 72 military aircraft for the Queen's Jubilee, and Passenger Experience M
Episode 6
It's a plane enthusiasts' special edition at Heathrow as the last super jumbo - the A380 - visits Terminal 3, and the ai
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