Seasons & Episodes
12 Hours Together
911 Dispatcher, Essence Sullins, and the night shift team field non-stop emergency calls from 7pm-6am, including one tha
Best of Luck
On her last shift at CVD, veteran 911 dispatcher Christine Mazzeo must navigate the chaos of St. Patrick's Day and say g
Training Wheels
911 Dispatch Trainee Matt Reinke is almost through the training program at CVD, but before he graduates, he must prove h
Octopus Mode
Supervisor Charline Polk leans on her 16 years of experience to handle crisis after crisis, but when she answers the pho
Third Time's the Charm
Nancy ties the knot. But first, the team must piece together the puzzle of a possible kidnapping. The dispatchers are in
40 Shots Fired
Dispatcher Melanie McCavish and the team ramp up into all hands on deck when a barrage of shots fired calls come in at t
What To Expect
911 Dispatcher Abby Encarnacion is pregnant with her first child and must navigate working 12-hour shifts, taking highly
Put To the Test
It's dispatcher Marra Wargo's first week in her new position as Supervisor. Despite handling lifelong anxiety, she leads
Teamwork Makes the Dream Work
911 Dispatcher Jackie Chappuies takes training rookie Hayley Kilbane into her own hands. Together they face back-to-back
Double Homicide
Supervisor Christine "Mooch" Muccino drives the shift through a series of crises including a fatal car accident and a ho
They're Out There
The dispatchers at CVD brace for Full Moon madness. All hell breaks loose throughout the night when a traffic stop turns
Help Is on the Way
The shift comes together to support their pregnant teammate, Kaitlyn Schroeder, when she takes a call reporting two kids
The First, First Responders
Appreciation in Action
Dispatch Appreciation Week is in full swing, raffle tickets are flowing, costumes are aplenty, and prizes will be won.
Positive Impacts
Jessica Merkosky taps into her cheerleader past to raise her team’s spirits and battle the heaviness of 911 calls. Her
Work Family
The team comes together to support Donna Majoros when she’s faced with a call that brings a past trauma into light. Wh
Mama Bear to Grizzly Bear
Supervisor Charline Polk is known as the Mama Bear of Chagrin Valley Dispatch; when she takes a 911 call from a concerne
Matt on the Move
Matt Reinke has learned the ins and outs of dispatching and is ready to apply for supervisor; he must help a young girl
Irish Moon
It's a double whammy at dispatch when St. Patrick's Day falls on a Full Moon. Charline takes matters into her own hands
Momivisor
Abby navigates being a new mom in a new supervisor; as she oversees the room, her skills are tested when a welfare check
Dispatch Dad
Rookie Steve Schieferstein is new to CVD but brings a wealth of experience as a former EMT in police officer; for 12 hou
Supernatural Woman
Melinda Pilat is a bona fide believer in aliens and Bigfoot, thanks to her late father; leaning on his memory, she handl
A Week to Be Appreciated
The shift is showered with food and fun during Appreciation Week, but the calls keep coming, including a robbery in real
Pins, Prizes and Dispatch Pride
As Dispatch Week winds down, Essence keeps her eye on the prize; Charline and Melanie help a caller track down a cat bur
Leaving a Legacy
Dispatcher Arnold Rinas taps into his 15 years of experience to prepare the new trainees for the job; he helps newbie Sa
Close Call
A year after dispatcher Donna Majoros took the 911 call before her mother passed, she leans on her best friend, Melinda,
Cheers to Saving Lives
Jessica Merkosky keeps spirits high on the dispatch floor while her shift scrambles to make sense of a reported gunshot
The Loop
Jennifer Barber is thriving in her first year dispatching at CVD, but when she gets caught in a never-ending cycle of ca
Police Week
Friday the 13th Part 911
When the dispatchers discover the last day of Police Week falls on Friday the 13th, some embrace the strange, while othe
Mother of a Day
Shift supervisors Laura and Charline try their best to celebrate moms working on Mother's Day. When a flood of calls com
The Officer's Wife
Dispatcher Savannah Brown settles in at CVD thanks to the support from her police officer spouse, but while helping call
Memorial Day Weekend
The dispatchers brace for non-stop 911 calls as Memorial Day weekend ends with chaos; while the team handles a household
It's Always Darkest Before It's Dawn
Me and the Trainee
The pressure is on Jessica and new trainee Patrick when a panicked woman calls 911 for her unresponsive boyfriend; while
Supervisor Matt
On Matt's first day as supervisor, he must navigate his new duties while leading the team that trained him just one year
Fireworks
With July 4th just around the corner, the dispatchers brace for nonstop complaints and hope for the best. When a block p
First Fourth
It's rookie Savannah's first time dispatching July fourth. While she leans on her team's years of experience, there’s
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